Our technical service team is here and available to help you:

• Answer technical questions and provide product recommendations/alternatives
• Offer you formulation assistance
• Author product statements
• Complete a raw material questionnaire
• Check on the status of your sample order
• Provide technical training

Just submit an inquiry and one of our technical service representatives will respond shortly. 

NEW FEATURE! You can now attach a document with your inquiry using the "submit an inquiry" form above.

If you would like to request a sample of a Stepan product, please complete your request on our Sample Order System. If you require assistance with placing a sample order, please call Stepan Technical Service at 800 745 7837. 

To check on the status of your sample order, please submit an inquiry or call 800 745 7837. If you have a sample order number, please provide.

If you have a question regarding pricing, packaging, minimum order quantity, lead time or product availability, please submit an inquiry and select case record type of COMMERCIAL INQUIRY and category of PRICING / LEAD TIME / PRODUCT AVAILABILITY. Your request will be routed to one of our Customer Care Representatives.  We will review and respond to your request as quickly as we can.

Stepan’s Customer Service strives to create long-term customer relationships through trust, transparency and exceptional service. Our aim is to ensure we understand your requirements and deliver our products, offer unique services and creative solutions that meet or exceed your expectations.

When you do business with Stepan, you’ll always have a customer service representative to help you through all phases of order fulfillment.

To place a sales order or change request, please send your order information to Stepan Customer Service at order.placement@stepan.com or call 800 457 7673.

Download our Service and Delivery Standards brochure for more information.  

If you are a new customer, please fill out our New Customer Information Sheet and complete our online credit application to help expedite customer set-up.

For local Customer Service contacts, please see the list below.

To check on the status of your sales order, please contact Stepan Customer Service at order.placement@stepan.com or 800 457 7673.

To check on the status of your sample order, please submit an inquiry to Stepan Technical Service or call 800 745 7837. If you have a sample order number, please provide.

Can’t find what you are looking for? We are here to help! Just submit an inquiry and let us know what you need. We’ll make sure it gets routed to the right department or individual.